Data Use & AI Statement
Last Updated: March 2026
1 How AI Is Used
When a guest sends a message to your property via WhatsApp, Instagram, Facebook, TikTok, or your website, Nzoka AI:
- Reads the message and interprets the guest's intent (inquiry, booking request, question, etc.)
- Generates a contextually appropriate reply based on your property information, pricing, availability, and conversation rules you have set
- Sends the reply in real time, typically within 3 seconds
- Escalates to you when the inquiry falls outside configured parameters
You can review, override, pause, or update any behaviour through your dashboard or by contacting your dedicated account manager.
2 Data Sources and Use
- Only the information you provide during onboarding is used to train and configure your assistant (pricing, property details, common questions, tone guidelines)
- Guest message content is processed in real time to generate replies. It is not stored for advertising, analytics, or sold to third parties
- Anonymised and aggregated conversation patterns may be used to improve response quality across the platform, only when flagged and under strict data handling controls
- Your assistant configuration and property data can be paused, updated, or deleted at any time through your dashboard
3 Platform Access and Setup
| Platform | What We Access | How |
|---|---|---|
| Your business number only | Official WhatsApp Business API. No app access required. | |
| DM inbox, via Meta Business Manager | You invite us into your Meta Business Manager. Access is limited to messaging. | |
| Page DM inbox, via Meta Business Manager | Same Meta Business Manager access as Instagram. | |
| TikTok | Temporary login for one-time setup | We require a one-time login to connect your account. We recommend changing your password immediately after setup. |
| Telegram | Your business number only | We configure a Telegram bot linked to your number. No account login needed. |
| Website | Chat widget embed | A code snippet is added to your website. No login access required. |
4 AI Transparency Principles
Disclosed Automation
All AI bots are disclosed to end users in your messaging channel settings. Guests know they may be speaking with an automated assistant.
No Advertising Use
We do not collect, store, or share client or guest DMs for advertising, audience targeting, or third-party analytics of any kind.
You Stay in Control
You can pause, modify, or remove your assistant at any time. We do not make changes to your automation without your explicit instruction.
Kenya Data Protection Act
We operate in compliance with the Kenya Data Protection Act (2019) and handle all data processing with appropriate legal basis.
5 AI Limitations and Responsibility
- Nzoka AI generates responses based on information you provide. The accuracy of replies depends on the completeness and accuracy of your onboarding data
- AI responses are not a substitute for your own judgment on complex guest situations, booking disputes, or safety-related inquiries
- You remain responsible for the guest experience and any commitments made through automated replies based on your property information
- We continuously improve our models, but no AI system is perfect. We recommend monitoring conversations regularly, especially during the first two weeks after launch